Beneficiaries of the national government’s Pantawid Pamilyang Pilipino Program (4Ps) can use the digital platform in inquiring about the conditional cash grants, the Department of Social Welfare and Development-Central Visayas (DSWD-7) said on Monday.
The agency urged the public to use either the text hotline, email, or social media if they have important 4Ps issues and concerns to ask about the 4Ps.
In a statement, DSWD-7 information officer Leah Quintana said mobile phone users can send their messages through the existing number 09189122813, or send queries through DSWD’s Facebook fan page “DSWD Region VII”.
She added that the beneficiaries can also send electronic messages to the official email address email@example.com.
Quintana said the 4Ps local operations office in different cities and towns also cater to complaints or reports on program implementation from walk-in clients.
The regional field office in Barangay Carretahere here also caters to walk-in clients, she added.
Those 4Ps clients who are visiting for inquiry must bring their identification card, like their household ID issued by the agency.
Quintana said 4Ps grievance officers receive clients’ queries or complaints that are processed immediately for further verification based on record and field investigation.
“The DSWD field office VII has resolved 6,342 complaints out of the 6,769 cases received in 2021 through the 4Ps grievance redress system (GRS). The 427 remaining cases are ongoing until this year,” she noted.
GRS is a mechanism, or set of procedures and processes, used to resolve issues and complaints related to 4Ps implementation. It is to provide a venue for the beneficiaries and general public to air their concerns, complaints, and suggestions for program improvement. (PNA)