J&T Express Philippines is currently under fire due to a viral video showcasing how its personnel handle its recepients’ packages.

Aside from the careless throwing of the parcels, netizens have also called out staff’s lack of uniforms and proper protective gear like face masks and gloves.

Following this, the courier company has issued a statement addressing the issue. It clarified that this is an “isolated” case, citing that the rest of J&T Express branches and warehouses across the country does not exhibit the same concerns as those observe a 24/7 monitoring.

“We also follow strict protocols in handling the shipments and ensure that these are handled with proper care,” it added.

Reactions are mixed. After the official statement, some netizens understood the J&T Express’ defense and remain loyal customers, while the rest continue to call out the brand.